Racktora — Privacy Policy

 Last updated: 31/08/2026

Racktora ("Racktora", "we", "us", "our") is committed to protecting your privacy. This policy explains how we collect, use, store, and protect personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

 If you have any questions about this policy or how your data is handled, contact: 

Email: info@racktora.com

1. Who This Policy Applies To

This policy applies to:

Visitors to our website

Prospective and existing clients

Individuals who contact us via email, phone, contact form, or LinkedIn

Contacts at client organisations engaging Racktora for smart hands / remote hands services

2. What Information We Collect 

Depending on how you interact with us, we may collect: 

Information you provide directly:

Name

Company name and job title

Email address

Phone number

Site address(es) and access details relevant to a job

Details of the work requested (job scope, timescales, equipment involved)

Any other information you choose to share with us, e.g. in emails or enquiry forms

Information collected automatically (website use):

IP address

Browser type and device information

Pages visited and time spent on the site

Referring website (where applicable)

We do not knowingly collect sensitive personal data (e.g. health, religion, ethnicity) and ask that you do not send us such information unless directly relevant and necessary to a job (for example, an access requirement).

3. How We Use Your Information

We use personal information for the following purposes:

Responding to enquiries and providing quotes        

Delivering contracted smart hands / remote hands services       

Invoicing and payment processing      

Maintaining business records (e.g. for tax purposes)        

Communicating about ongoing or upcoming work      

Improving our website and services        

Complying with site access, security, or health & safety requirements at client premises

We do not use your information for automated decision-making or profiling.

4. Marketing

We do not send marketing communications

5. Sharing Your Information 

We do not sell personal information. We may share information with:

Subcontractors or associates, where additional support is required to deliver a job, and only to the extent necessary

Accountants or bookkeepers, for invoicing and tax compliance

Professional advisors (e.g. solicitors, insurers), where relevant to a dispute, claim, or legal requirement

Regulatory or legal authorities, where required by law 

Any third party handling personal data on our behalf is required to protect it in line with UK data protection law. 

We do not transfer personal data outside the UK. If this changes, this policy will be updated to reflect appropriate safeguards.

6. Data Retention

We retain personal information only for as long as necessary for the purposes set out in this policy, including to meet legal, accounting, or reporting requirements. As a general guide:

Client and job records: retained for 6 years, in line with standard UK tax and accounting requirements

Enquiry and marketing data (no ongoing relationship): retained for up to 12 months, then deleted

Website analytics data: retained in line with the tools used to collect it (see Cookies section)

7. Your Rights

Under UK GDPR, you have the right to:

Access the personal information we hold about you

Rectify inaccurate or incomplete information

Erase your personal information, where applicable

Restrict how we use your information

Object to processing based on legitimate interests

Data portability, where technically feasible

Withdraw consent, where processing is based on consent

To exercise any of these rights, contact us at info@racktora.com. We will respond within one month, as required by law. 

If you're unhappy with how we've handled your information, you also have the right to complain to the UK's data protection regulator: 

Information Commissioner's Office (ICO) Website: www.ico.org.uk Helpline: 0303 123 1113

8. Cookies 

Our website only uses essential cookies required for it to function and does not use tracking or analytics cookies

9. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, or misuse, including secure storage of records and restricted access to client and job information.

No method of transmission or storage is completely secure, and we cannot guarantee absolute security, but we take data protection seriously and act promptly to address any issues that arise.

10. Changes to This Policy

We may update this policy from time to time to reflect changes in our practices or legal requirements. The "last updated" date at the top of this page will reflect the most recent version